Terms of Service
These terms are an agreement between you and Pexli ("we"). They cover the Pexli browser extension, the desktop app, the web app and the Pexli Cloud service (together, "the Service"). If you use Pexli for an organization, you accept these terms for that organization.
1. What Pexli does
Pexli records a workflow you perform and turns it into a step-by-step guide. Recording, Smart Blur and editing all run on your device. Pexli Cloud is optional. It stores the guides you choose to sync or share, and only after you sign in.
1A. Privacy and data processing
Our Privacy Policy explains how we handle personal data. If you use Pexli Cloud for an organization, our Data Processing Agreement also applies. Both are linked here, and sign-up links these terms and the Privacy Policy.
2. Your account
- You must be at least 16 and give a real email address.
- Keep your password safe. You are responsible for everything done through your account, unless it's caused by our failure to keep the Service secure.
- Tell us at security@pexli.io if you think your account has been compromised.
- Workspace admins control membership, roles, branding, integrations and the workspace's minimum blur level.
3. Your content
- You own what you create: guides, screenshots, videos, text and branding ("Your Content").
- You give us permission to host, copy, process and display Your Content only so we can run the Service for you. For example, we store it, render share pages, build search indexes and generate video. We don't use Your Content to train AI models, and we don't sell it.
- When you create a public share link, anyone with that link can view the guide until you revoke it or delete the guide.
- You are responsible for having the right to record and share what you capture.
4. Redaction is a tool, not a guarantee
Smart Blur detects common personal data such as email addresses, phone numbers, card and ID numbers, IP and MAC addresses, names and addresses in labelled form fields and table columns, and every form field at High. It runs before anything leaves your device. Automatic detection can still miss things. Review every guide before you share it. The workspace minimum blur level stops a client from uploading under-blurred guides. It does not replace your own review.
5. Acceptable use
Do not use Pexli to:
- record people or systems without the permission you need;
- capture or share passwords, payment card data or health records outside what your law allows;
- break the law, infringe others' rights, or distribute malware, spam or phishing;
- probe, overload or get around the security or limits of the Service, or access other workspaces;
- resell the Service or build a competing product from it.
We may suspend accounts or remove content that breaks these rules. We tell you first when we reasonably can.
6. AI features
Some features use AI. If you add your own AI provider key in the extension or desktop app, requests go straight from your device to that provider under their terms. Pexli AI features run on our infrastructure provider's models. They only receive redacted content. Some, like AI bug titles, need an admin to turn them on. Daily limits apply. AI output can be wrong, so check it.
7. Integrations
If you connect a third-party tool such as YouTrack, or an AI assistant through Pexli's MCP connector, you tell us to send it the content you choose. That tool's own terms apply. You can disconnect it at any time.
8. Price
Pexli is free. We don't ask for payment details. If we ever add paid plans, they will be optional and come with their own terms. We will tell you before anything costs money, and nothing you already use will start costing money without your clear agreement.
9. Availability and changes
We work to keep the Service running, but we don't promise any uptime. We may change or remove features. If we plan to shut down Pexli Cloud, we will give you at least 30 days' notice so you can export your guides.
10. Ending
- You can stop using Pexli at any time. To close your account, delete it in the web app under Account, or email privacy@pexli.io. Deleting a workspace deletes its guides, screenshots, videos and share links.
- We may end or suspend your access if you materially break these terms, or if the law requires it.
- After an account closes, we delete Cloud data within 30 days, except where the law requires us to keep it. Backups age out within 30 days after that.
11. Disclaimers
If you live in Quebec: sections 11 and 12 may not apply to you under the Consumer Protection Act.
Apart from what these terms say, the Service is provided "as is", without warranties of merchantability, fitness for a particular purpose or non-infringement. Nothing here limits rights you have under consumer law that can't be waived.
12. Limitation of liability
Pexli is free. To the extent the law allows, we aren't liable for indirect or consequential losses, lost profits or lost data. Our total liability to you is limited to CAD 100. These limits don't apply to fraud, intentional or gross fault, bodily or moral injury, a breach of section 5, or any liability the law doesn't allow us to limit.
13. Indemnity
If you use Pexli for a business, you will reasonably defend us against third-party claims to the extent they arise from Your Content or from your breach of section 5. We'll tell you promptly and let you control the defence.
14. Law and disputes
These terms are governed by the laws of the Canadian province or territory where you live, or, for an organization, where its main office is, and the federal laws of Canada that apply there. If you live outside Canada, they are governed by the laws of Ontario and the federal laws of Canada that apply there. You can bring a claim in the courts of the place where you live, and you keep the protection of its consumer law.
15. Changes to these terms
We may update these terms to reflect changes to the Service, the law or our practices. For a material change, we email account owners at least 30 days before it takes effect. The email shows the new wording, the old wording and the start date. If you don't agree, you can close your account at no cost before or after the change, and export your guides first. Small fixes, like typos, take effect when posted.
16. Contact
Pexli. Email: privacy@pexli.io. For security reports, use security@pexli.io.
17. Language
These terms are available in French and English. If you live in Quebec, we give you the French version first, and you are bound by it unless you expressly choose to be bound by this English version. / Les présentes conditions sont offertes en français et en anglais. Si vous habitez au Québec, la version française vous est remise en premier et vous lie, sauf si vous choisissez expressément d'être lié par la version anglaise.